Write to a person.
hello@hanko.works. Weekdays 10:00–17:00 JST; we reply within one business day, in Japanese or English. No chat widget, no ticket number — a reply from the workshop.
WHAT TO INCLUDE, BY REASON
An order — a change, a cancellation, where it is
The order number from your confirmation. You can cancel until the seal enters the carving queue, 24 hours after the order is confirmed. For where it is, the status page is faster: Find my order →
A problem with your seal — damage in transit, a worn face, a refused registration
The order number and what happened. We reply within one business day and ask for photos of the seal — and, if a ward refused it, of anything it gave you in writing. If it is covered, we remake, re-carve or refund it; the Shipping and Guarantee pages say exactly what is covered.
A gift — a code that won't open, a credit to extend
The code on the card. Unredeemed at twelve months? Tell us and we extend it.
A company — sets, directors, ten or more
Use the Corporate page: we quote by the set, each person approves their own face, and invoice payment is available.
Press, wholesale, the Studio
Same address. Say which, and we route it to the right person.
THE COMPANY · 事業者
hanko.works · hello@hanko.works · weekdays 10:00–17:00
特定商取引法に基づく表記 · Legal disclosure →