CONTACT · お問い合わせ
Write to a person.
hello@hanko.works. Weekdays 10:00–17:00 JST; we reply within one business day, in Japanese or English. No chat widget, no ticket number — a reply from the workshop.
WHAT TO INCLUDE, BY REASON
An order — a change, a cancellation, where it is
The order number from your confirmation. Cancellations are possible until the seal enters the queue, usually within 24 hours of approval. For where it is, the status page is faster: Find your order →
A guarantee claim — a worn face, a refused registration, a parcel damaged in transit
The order number and a photograph of the seal — and the refusal slip if a ward turned it down. We re-carve or replace; the Guarantee page says exactly what is covered.
A gift — a code that won't open, a credit to extend
The code on the card. Unredeemed at twelve months? Tell us and we extend it.
A company — sets, directors, ten or more
Use the Corporate page: we quote by the set, each person approves their own face, and invoice payment is available.
Press, wholesale, the Studio
Same address. Say which, and we route it to the right person.
THE COMPANY · 事業者
［事業者名］（屋号：hanko.works）· 〒［郵便番号］ ［住所］ · Tel ［電話番号］, weekdays 10:00–17:00
特定商取引法に基づく表記 · Legal disclosure →